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Articles - IFS

Discover and explore our IFS content collection, including articles, blogs, news stories, case studies, resources and more.

What Does Good Customer Service Look Like?

Which Technologies Give the Best Return on Investment (ROI)?

10 Techniques to Reduce Time Spent on ID and Verification

21 Smart Ways to Improve Webchat

14 Ways to Improve Security for Customers

Top 10 Contact Centre Software and Technology 2017 – The Results

Make telesales people More Productive

25 Tips to Make Your Telesales People More Productive

How Can These Four Technologies Reduce Costs in the Contact Centre?

11 Tips to Create and Maintain Loyal Customers

The Future of Intelligent Customer Routing

13 Predictions for the Future of CRM Systems

10 Contact Centre Technology Predictions for 2017

22 Ways Technology Can…. Exceed Customer Expectations

frustrated girl at typewriter

Mistakes to Avoid… Call and Contact Routing

touching digital brain

What’s Next With… Smarter Ways of Working?

Top 10 Contact Centre Software and Technology 2016 – The Results

What Is a CRM System and How Can It Improve Contact Centre Performance?

What’s Next With… Multichannel?

The Hidden Gems of Agent Desktop Software

How Will the Internet of Things Change the Contact Centre?

Rear view of person using desktop computer

What Is a Unified Desktop?

How Do I… Remove Average Handling Time (AHT) as an Agent Target?

16 Mistakes to Avoid With Call Scripting

The Best Ways to Handle Customer Feedback