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Articles - Incentives

Find and explore a range of content on implementing effective incentive programmes to motivate contact centre agents and improve performance.

Survey chapter - technology, metrics, channels and more 2023

Latest Trends in Technology, Metrics, and Channel Choice

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Initiatives to Increase Productivity

marbles

How to Set up an Olympics-Based Call Centre Game

Strategy concept for employee engagement with chess piece

How to Overhaul Your Employee Engagement (EX) Strategy

Contact Centre Initiatives

Trends in Contact Centre Initiatives

46 Tips for Managing Absence

Giving flowers as a gesture of goodwill

18 Goodwill Gestures to Build Better Employee Relationships

100 Great Staff Incentives to Motivate Your Team

100 Great Staff Incentives to Motivate Your Team

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16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents

A photo of a post it note saying: "Good job"

How to Make the Most of Your Staff Incentives – With Examples

A picture of a road showing the concept of gamification

What Is Gamification and How Is It Best Used in the Contact Centre?

A photo of a red present amongst brown parcels

How to Improve Your Employee Reward Schemes – With Examples

Six of the Best Games for Your Contact Centre

Good job written on a post it note on a desk

How to Use Contact Centre Incentives to Improve Performance

handing present

Staff Incentive Schemes That Work

Call Centre Agents playing a game

Motivational Games for Call Centres

Seven Examples of When Contact Centre Incentives Fail

15 Things You Can Learn from the DPD Contact Centre

How to Motivate Staff in 25 Ways

Recorded Webinar: Incentives that Work

Make telesales people More Productive

25 Tips to Make Your Telesales People More Productive

18 Things You Can Learn from the PhotoBox Contact Centre

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11 Creative Tips to Boost Morale in the Contact Centre

14 Ideas for Your Team Incentive Programmes

Centrical Level Up Gamification Box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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