Articles - Intrado

Discover and explore our Intrado (previously known as West Unified Communications) content collection, including articles, blogs, news stories, case studies, resources and more.

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What to Look for When Buying an Agent Desktop
Are You Making These 25 Webchat Mistakes?
Speed up Complaint Handling in a Multi-Channel Contact Centre
30 Strategies for Improving Agent Productivity
How Do I… Achieve Consistency Across Different Channels?
Trade Secrets: Getting the Best out of Your Outbound Dialler
The Future of Voice in the Contact Centre
What to Look for When Buying… A Call Recording Solution
What Is the Best Way to Measure First Contact Resolution?
21 Great Ways to Personalise Your Customer Interactions
The word IVR in speech bubbles
43 Things You Should NOT Do With Your IVR Messages
What Is a Simple Way to Ensure Customer Loyalty?
What to Look for When Buying… A Cloud-Based Contact Centre Solution
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Trade Secrets: Getting the Best out of Your Agent Desktop
How Do I… Integrate my Back Office into the Contact Centre?
How to Improve Call Routing
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Trade Secrets: Getting the best from your Performance Management solution
complaint whistle
What is the Best Way to Handle a Complaint Through Social Media?
What is the Best Way to Improve First Contact Resolution?
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Keeping the raindrops in: Your guide to security in the cloud
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How do I… Get the Best from a Multi-Channel Contact Centre?
How Would Your Contact Centre Survive a Cold Snap?
Trade Secrets: How to Get the Best Out of Your WFM Software
How do I… Get a single view of the customer?
 
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