Articles - Isaac Hussain

Isaac Hussain is Service Analytics and Problem Management Specialist at BT.

In his role of service analytics and problem management across Cloud Communication products, he uses continuous improvement and ITIL frameworks to drive improvement and collate service performance data. Additionally, identifying areas with flawed resilience and planning, subsequently driving actions to ensure defectivity is addressed.

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Refund concept with hand holding money
How to Handle Customer Refunds Without Compromising CX