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Articles - Jacada

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14 New Uses for AI to Improve Your Customer Service

2020 autumn survey report

2020 Survey Report: What Contact Centres Are Doing Right Now

2020 Survey Report: What Contact Centres Are Doing Right Now

General Contact Centre Findings: 2020 Survey Results

2020 Survey Report: What Contact Centres Are Doing Right Now

Customer and Contact Centre Trends: 2020 Survey Results

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Using Software to Improve Contact Centre Scripts

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How to Use Robotic Desktop Automation

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New Survey Reveals Surprising Insights Into the Contact Centre Industry

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Jacada and Servion Join Forces

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Case Study: MMM Healthcare Simplifies Its Contact Centre Operations

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How to Overcome Remote Working Security Concerns

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Jacada Recognized for Robotic Process Automation

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Hyperautomation for the Call Centre Takes More Than Just RPA

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Jacada Recognized in Gartner’s Magic Quadrant

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How to Build a Reliable ROI for Call Centre Automation

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Jacada Announces Symphony as a Consulting Partner

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7 Multiexperience Capabilities to Transform CX

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32 Call Centre KPIs That You Need to Track (And Why!)

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8 Bots That Can Automate Customer Service

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5 Smart Ways to Improve Your IVR

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How To Deliver a Consistent Customer Experience

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5 Ways AI Can Help Call Centres in Crisis

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How to Create a Branded Customer Experience

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Coronavirus: Jacada Offers Easy-to-Launch Automation Solutions

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What to Look for When Buying an IVR