Translate

Menu

Home
Articles + Articles
Technology + Technology
- Tech
- WFM
- AI
- Analytics
- CCaaS
- Knowledge Management
- Voice of Customer
Webinars + Webinars
- Webinars
- Recorded Webinars
Insights + Insights
Resources + Resources
Tools + Tools
Events + Events
Advertise + Advertise

Articles - Jacada

Discover and explore our Jacada content collection, including articles, blogs, news stories, case studies, resources and more.

A picture of someone pointing where to go

How to Direct Your Customers During the Coronavirus Pandemic

A line of upset people in a crisis

How to Deliver Great Customer Service in a Crisis

A red umbrella is sourounded by drawings of rain falling from a cloud

How To Combat High Call Volume During a Crisis

PHH Mortgage Moves Its Contact Centre to the Cloud

What Exactly Is a 360 Degree View of the Customer?

10 Customer Service Skills That Every Contact Centre Advisor Must Have

Recorded Webinar: Boosting Agent Productivity & Call Centre Efficiency

12 Top Tips to Reduce Inbound Call Volumes

Recorded Webinar: How to Reduce Inbound Call Volumes

7 Ways to Improve the Agent Desktop

How to Deal with Long Queues in the Contact Centre

TalkDesk KPI Report 2024 box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

Odigo Cybersecurity Pink Box

Latest Resources

White Paper: Building a Conversation Intelligence Centre of Excellence

White Paper: Building a Conversation Intelligence Centre of Excellence

Report: Inner Circle Guide to Customer Interaction Analytics

Report: Inner Circle Guide to Customer Interaction Analytics

8x8 Supervisor Workspace Datasheet

Upcoming Events

thumbnail advert promoting event CX Trends in 2025 and Beyond – Webinar

CX Trends in 2025 and Beyond – Webinar

thumbnail advert promoting event The 2025 CX Playbook: Strategies Contact Centres Can’t Ignore – Webinar

The 2025 CX Playbook: Strategies Contact Centres Can’t Ignore – Webinar

NICE Forrester CX Business Case Box

image for news story

AI Readiness: Lessons From the CCMA Tech Summit

image for news story

Sales Contact Centres: How AI Insights Can Help You Boost Revenue

Scorebuddy QA Platform on G2 box

Featured Articles

Thumbnail 15 Examples of Probing Questions for Customer Service

15 Examples of Probing Questions for Customer Service

Thumbnail How to Calculate the Number of Agents Required in a Contact Centre

How to Calculate the Number of Agents Required in a Contact Centre

Thumbnail How to Calculate Contact Centre Service Level

How to Calculate Contact Centre Service Level

Thumbnail 20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls

20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls

injixo WFM Survey 2025 box

Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

© Call Centre Helper^® 2024 | Terms | Cookies | Privacy | Contact | Advertise