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Articles - Jacqui Workman

Jacqui Workman, Ascociate Consultant and Trainer Trust Sessions, ReynoldsBusbyLee Ltd

Connect with Jacqui on LinkedIn

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Vulnerable Customer Care

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How to Coach Empathy in the Contact Centre – With Three Training Exercises

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27 Positive Statements to Use In Difficult Situations

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How to Manage and Exceed Customer Expectations – With Examples

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Handling Sales Objections Over The Telephone

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How To Deal With Vulnerable Customers

The Wrong Words and Phrases to Use on a Sales Call

21 Top Tips for Appointment Setting

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Editor's Pick

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Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities

Thumbnail 10 Ways to Kick-Start Your Adherence Improvement Strategy

10 Ways to Kick-Start Your Adherence Improvement Strategy

Thumbnail The 7 Cs of Effective Communication

The 7 Cs of Effective Communication

Thumbnail Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!

Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!

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