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Articles - Jamie Storer

Jamie Storer is Senior Manager, Workforce Optimization at Columbia Sportswear Company.

Connect with Jamie on LinkedIn

Refund concept with hand holding money

How to Handle Customer Refunds Without Compromising CX

Shift planning and change concept with clock and calendar over sky

How to Change Your Shift Patterns – Without Losing Your Best Agents!

A close up of calendar and alarm clock on the table - last minute time off

The Best Ways to Deal With Last-Minute Time-Off Requests

Calabrio Workforce Performance Demo Box

Editor's Pick

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

Thumbnail Attract Gen Z Into Your Contact Centre

Attract Gen Z Into Your Contact Centre

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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