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Articles - Jason Griffin

Jason Griffin, EMEA Principal Solution Consultant at Five9

Connect with Jason on LinkedIn

Tired and stressed customer support operator with headache

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Cost cutting concept with the word cost next to scissors

Top Ways Tech Can Help With Cutting Contact Centre Costs

Simplifying and automating the contact centre webinar featured image

Webinar Recording: Simplifying and Automating the Contact Centre

What's next for customer experience webinar featured image

Recorded Webinar: What’s Next for Customer Experience?

Sprinklr AI Maturity Assessment Box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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