Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Expert Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Jason Griffin
Jason Griffin, EMEA Principal Solution Consultant at Five9
Connect with Jason on LinkedIn
RECENT
POPULAR
Webinar: Strategies to Maximize Contact Centre Performance
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
Top Ways Tech Can Help With Cutting Contact Centre Costs
Webinar Recording: Simplifying and Automating the Contact Centre
Recorded Webinar: What’s Next for Customer Experience?
Editor's Pick
From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions
Proven Ways to Maintain Fairness in the Contact Centre
Get Ahead of KPI Fluctuations in Your Contact Centre
Can AI Really Handle Customer Complaints?
Latest Resources
Report: State of the Contact Center 2025
The UK Contact Centre Decision-Makers’ Guide 2025
Upcoming Events
Smarter Scheduling, Stronger Teams: Automation and Flexibility in Action – Webinar
Community Meet Up Event – Unlocking Contact Centre Excellence
Latest Blogs
2025 Call Centre Productivity Guide: Must-Have Metrics
The AI Butterfly Effect: The Force Multiplier Reshaping CX
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service