Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Jay Gupta
Jay Gupta, Global Head of Industry Solutions, Telco & Tech, Quantexa
Connect with Jay on LinkedIn
RECENT
POPULAR
How Does AI Know Our Needs Before We Voice Them?
How AI in Businesses Modernizes CX
Benefits of AI for Businesses and the World
The Myths of Artificial Intelligence
Top Tips for Improving Your Workforce Engagement Strategy
Webinar Recording: 5 Workforce Engagement Strategies You Need to Know
Achieve Better CX With Conversational AI and Automation
Recorded Webinar: Simplify Your Self-Service Strategy
How to Optimize Four Contact Centre KPIs After a Tough Year
The Future of Customer Communication
Recorded Webinar: The Agent of the Future
20 Demand Planning Techniques for Your Call Centre
Creating a Virtual ‘Floor’ for Your Contact Centre
23 Key Processes Call Centre Automation Can Simplify
The Dos and Don’ts of Automated Assistants in the Contact Centre
26 Great Techniques for Showing Real Empathy in Customer Service
23 New Ideas for Customer Service Over the Phone
Preparing for the Unexpected: How to Create a Business Continuity Plan
Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
Latest Resources
eBook: Why Spreadsheets Are Hurting Your Call Center QA
White Paper: Transforming Your CX in Financial Services
Upcoming Events
Public Sector Technology User Group
Customer Engagement Summit 2024
Latest Blogs
7 Effective Ways to Elevate Online Customer Service
How to Choose Call Centre Management Software
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service