Articles - Jenna Birchall

Jenna Birchall is a Vulnerability Consultant at Helen Pettifer Training Ltd.

She has over 15 years experience within the financial services industry, delivering outstanding customer service and outcomes. In recent years, her main focus has been adapting the customer journey for customers who may be vulnerable.

Connect with Jenna on LinkedIn

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Recorded Webinar: Top Tips for Supporting Vulnerable Customers
Proven Ways to Maintain Fairness in the Contact Centre
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Effective Ways to Unlock Agent Productivity