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Articles - Jennifer Waite

Jennifer Waite, Senior Manager, Sales Revenue Programs,
CCC Intelligent Solutions

Connect with Jennifer on LinkedIn

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Five Coaching Tips For Contact Centre Agents That Work

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How Retirees Returning to the Workforce Benefits Your Contact Centre

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How eLearning Solves Your Contact Centre’s Training Challenges

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Cloud Contact Centre Best Practices You Should Use in 2022

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18 Goodwill Gestures to Build Better Employee Relationships

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5 Shopping Trends and What They Mean to Your Contact Centre

Call Centre Predictions for 2022 Fortune Cookies

Contact Centre Predictions for 2022

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6 Tips for Coaching Remote Contact Centre Agents

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The Future of Customer Communication

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Three Ways AI Improves Your Contact Centre

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23 Key Processes Call Centre Automation Can Simplify

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Six Proven Methods for Raising Team Morale

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13 Clever Tactics for Dealing With an Angry Phone Call

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20 Best Practices for Messaging Customers

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Editor's Pick

Thumbnail Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities

Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities

Thumbnail 10 Ways to Kick-Start Your Adherence Improvement Strategy

10 Ways to Kick-Start Your Adherence Improvement Strategy

Thumbnail The 7 Cs of Effective Communication

The 7 Cs of Effective Communication

Thumbnail Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!

Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!

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Latest Resources

Guide: Applying AI in Customer Service

Guide: Applying AI in Customer Service

Guide: Five Steps to Mastering Conversation Intelligence

Guide: Five Steps to Mastering Conversation Intelligence

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thumbnail advert promoting event Why Industry Leaders are Prioritising AI Investment – Webinar

Why Industry Leaders are Prioritising AI Investment – Webinar

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The New CX – AI and Agents in Conversation

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8 AI Capabilities to Look for in a Contact Centre Solution

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Featured Articles

Thumbnail The Key Elements of a CX Lifecycle and Ways to Improve It

The Key Elements of a CX Lifecycle and Ways to Improve It

Thumbnail 21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

Thumbnail What is Attrition Rate and How to Calculate It

What is Attrition Rate and How to Calculate It

Thumbnail The Top 10 Call-Closing Statement Examples

The Top 10 Call-Closing Statement Examples

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Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How it Improves Customer Service?

Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How it Improves Customer Service?

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