Articles - Jenny Dempsey

Jenny Dempsey is a customer support and community engagement leader, consultant and speaker. She teaches two beginner customer service training courses on Udemy for Business. She also restores furniture and is the host of the podcast, The Career Flipper.

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Two call centre agents and a customer on the phone - call transfer concept
How to Stop Call Transfers Ruining Your CX
Charing feedback and ideas concept with three people with speech bubbles over heads
Want Your Frontline Staff to Share More Customer Feedback? Try This!