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Articles - Jeremy Payne

Jeremy Payne, Group VP Marketing & Alliances

Connect with Jeremy on LinkedIn

16 of the Best Uses for… Voice Analytics Tools

16 Things Your Contact Centre Might Be Getting Wrong

What Exactly Is a 360 Degree View of the Customer?

8 Ways to Improve Chatbots and Boost Customer Satisfaction

12 Top Uses of Artificial Intelligence in the Contact Centre

14 Contact Centre Problems and Solutions

Measuring Success – Are We Looking at the Right Metrics?

How Will GDPR Affect the Call Centre Industry?

17 Top Tips for Multichannel Customer Service

26 Contact Centre Technology Predictions for 2018

10 Techniques to Reduce Time Spent on ID and Verification

23 Ways to Improve Long-Term Productivity in the Contact Centre

21 Practical Techniques to Boost Customer Satisfaction in Six Weeks

Recorded Webinar : Performance Management Tools

11 Tips to Create and Maintain Loyal Customers

10 Contact Centre Technology Predictions for 2017

13 Mistakes to Avoid… Multichannel

22 Ways Technology Can…. Exceed Customer Expectations

How Do I… Manage and Schedule Multi-Skilled Agents?

touching digital brain

What’s Next With… Smarter Ways of Working?

How Do I… Predict My Customers’ Behaviour?

agent reading a book

12 Ways to Make Better Use of Agent Downtime

old phones

7 Signs Your CRM System Is Outdated

How Do I… Reduce Call Queuing Time?