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Articles - Jessica Smith

Jessica Smith is the Director / Head of CCaaS Product Marketing at 8×8.

Connect with Jessica on LinkedIn

Measure Customer Emotion Video

Video: 3 Ways to Measure Customer Emotion in the Contact Centre

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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