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Articles - Jonathan Rosenberg

Jonathan Rosenberg, CTO and Head of AI, Five9

Connect with Jonathan on LinkedIn

2030 Concept

Move Over 2025… Top CX Predictions for 2030!

AI robot and human hand in healthcare concept

New Report Launched for AI in Healthcare

Gold lights

Contextual Data – The New Gold in the Era of Generative AI

Launch concept with rocket

Five9 Launches Click-and-Customize Generative AI for the Contact Centre

Leader concept with person in arrow of light

Five9 a Leader for Conversational AI in the ICC

Number three glowing in the dark, pink blue neon light

The Third Era of AI is Upon Us

Technology effect concept

Top Five AI Pitfalls in the Contact Centre

A picture of two trophies with glitter

Five9 Wins Innovation Awards

A picture of a virtual assistant

Five9 Introduce Their New Virtual Assistant

Assembled Take Friction from WFM box

Editor's Pick

Thumbnail Quick Wins to Improve Your C-Sat Scores

Quick Wins to Improve Your C-Sat Scores

Thumbnail How to Prepare Agents for Their First Leadership Role

How to Prepare Agents for Their First Leadership Role

Thumbnail Effective Ways to Unlock Agent Productivity

Effective Ways to Unlock Agent Productivity

Thumbnail 10 Strategies to Help Agents Feel Less Lonely

10 Strategies to Help Agents Feel Less Lonely

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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