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Articles - Juliet Fehr

Juliet Fehr, Head of CX Transformation, Capgemini

Connect with Juliet on LinkedIn

A hand holding jigsaw piece with background of teamwork people connection - technology solving staffing gaps concept

How Technology Can Plug the Gap in a Short-Staffed Call Centre

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Top Call Centre Planning Challenges and How to Handle Them

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How to Build Advisor Confidence

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Goodwill Gestures for Better Customer Relationships

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How to Avoid Employee Burnout

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Building a Customer Experience Audit

CallMiner Conversational Intelligence Empower Enterprise Box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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