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Articles - Juliet Fehr

Juliet Fehr, Head of CX Transformation, Capgemini

Connect with Juliet on LinkedIn

A hand holding jigsaw piece with background of teamwork people connection - technology solving staffing gaps concept

How Technology Can Plug the Gap in a Short-Staffed Call Centre

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Top Call Centre Planning Challenges and How to Handle Them

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How to Build Advisor Confidence

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Goodwill Gestures for Better Customer Relationships

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How to Avoid Employee Burnout

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Building a Customer Experience Audit

Odigo ROI in Customer Service Red Box

Editor's Pick

Thumbnail Quick Wins to Improve Your C-Sat Scores

Quick Wins to Improve Your C-Sat Scores

Thumbnail How to Prepare Agents for Their First Leadership Role

How to Prepare Agents for Their First Leadership Role

Thumbnail Effective Ways to Unlock Agent Productivity

Effective Ways to Unlock Agent Productivity

Thumbnail 10 Strategies to Help Agents Feel Less Lonely

10 Strategies to Help Agents Feel Less Lonely

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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