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Articles - Justin Robbins

Justin Robbins, Founder & Principal Analyst at Metric Sherpa.

Connect with Justin on LinkedIn

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Three Cities, Three Events, and Uncovering the Real Challenges in CX

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Get Up To Speed: The Latest on Messaging, Social Media, and Video

Bored and unmotivated worker

35 Surefire Ways to Demotivate Your Best Agents

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The 10 Pillars of EX (Employee Experience)

10 Experts Share Their Favourite Advice on... Call Centre Coaching

Video: Call Centre Coaching – 10 Experts Share Their Favourite Advice

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Recorded Webinar: Innovative Best Practices for First Contact Resolution

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A Guide to Call Disposition Codes

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How to Calculate Conformance

10 Experts Share Their Favourite Advice on Quality Assurance

Video: Quality Assurance – 10 Experts Share Their Favourite Advice

10 Experts Share Their Favourite Advice on Employee Engagement

Video: Employee Engagement – 10 Experts Share Their Favourite Advice

10 Experts Share Their Favourite Advice on... Call Centre Metrics

Video: Call Centre Metrics – 10 Experts Share Their Favourite Advice

10 Experts Share Their Favourite Advice for... Remote Working

Video: Remote Working – 10 Experts Share Their Favourite Advice

14 Practical Techniques to Improve Knowledge Management

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30 Tips to Improve Your Call Quality Monitoring