Articles - Karl Fletcher

Karl Fletcher is Resource Planning and MI manager at Novuna.

He’s an experienced resource planning manager in both large and small organisations, and has also been involved in managing outsource relationships within a contact centre environment.

Connect with Karl on LinkedIn

people sitting on a pile of books reading
Our Top Readers of 2024
Tracking absence concept with absenteeism folder and graphs
The Best Ways to Track Absence in the Contact Centre
coloured paper faces fading out
Creative Ways to Improve Attendance at Work