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About Us
Articles - Kate Hutchinson
Kate Hutchinson, Product Marketing Manager, Assembled
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Enhance FCR With Smart Routing
Editor's Pick
The Best Ways to Track Absence in the Contact Centre
Contact Centre Predictions for 2025
10 Christmas Office Games to Motivate Your Team
Stop Doing These Stupid Things to Your Customers
Latest Resources
White Paper: Building a Conversation Intelligence Centre of Excellence
Report: Inner Circle Guide to Customer Interaction Analytics
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CX Trends in 2025 and Beyond – Webinar
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Latest Blogs
AI Readiness: Lessons From the CCMA Tech Summit
Sales Contact Centres: How AI Insights Can Help You Boost Revenue
Featured Articles
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How to Calculate the Number of Agents Required in a Contact Centre
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