Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Keith Gait
Keith Gait, Cheif Executive, Customer Experience Foundation
Connect with Keith on LinkedIn
RECENT
POPULAR
22 Ideas to Help Design a Great Digital Experience
Recorded Webinar: 5 Ideas To Help Design a Great Digital Experience
Customer Journey Map Examples With Expert Analysis
Podcast – Contact Centre Evolution: Where Are We Heading?
The Contact Centre Podcast: Catch-up with Every Episode So Far!
The Top Ten Call Centre Problems
Will Contact Centres Become a Thing of the Past?
Best Respected Awards – The Results
20 Predictions for the Contact Centre of the Future
19 Predictions for the Future of the Contact Centre
Most respected contact centre people – 2012
The Best Shift Patterns for the Contact Centre
Ten Tips for Dealing with Customer Complaints
New Year Resolutions for call centres
The Top Ten Call Centre Solutions
The Importance of Call Centre Culture and How to Improve it
The Top 10 most respected Call Centre People – 2009
Editor's Pick
Attract Gen Z Into Your Contact Centre
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Latest Resources
eBook: The Key to Optimizing CX with AI
eBook: How to Build Customer Trust in the Age of AI
Upcoming Events
The Power of AI in Customer Experience in 2025 and Beyond – Webinar
2025 Predictions for Contact Center QA & AI – Webinar
Latest Blogs
The Transformation of Airline Customer Experience: The Rise of AI
Cost Efficiency in Public Services: The Role of CCaaS in Budget Optimisation
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
