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Articles - Kerv Experience

Discover and explore our Kerv Experience content collection, including articles, blogs, news stories, case studies, resources and more.

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Getting the Most From Speech and Text Analytics

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Kerv Experience Invests in Genesys Cloud CX Practice Expansion

Champion trophy being held in air

PureGym One of the Fittest at This Year’s ECCCSAs

Smiling customer support operator at work

Migration Services Assured for Genesys PureConnect Customers

Four steps to target improvement

Four Top Tips for Contact Centre Cost-Cutting

Clean uniforms are hanging on clothes line ready for delivery.

Case Study: Mi Hub Improves Customer Journey

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Case Study: PureGym Solves Peak Demand Challenges

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Kerv Wins at CCUK Awards

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The Kerv and Genesys Partnership Goes From Strength to Strength

Gold panning to find hidden gold

Mining Data for Hidden Gold With Sentiment Analysis

A colourful abstract diagram of AI with a brain outline and icons

Extracting Superior Benefits From AI Best Practice

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Why BPOs Need to Wise Up on Payment Risks

Cyber security and information or network protection concept

Kerv Partners With Cyber Security Specialist, Chorus

Two light bulbs, one of them in upright position and glowing. Concept of occupational burnout.

Top Tips for Protecting Your Agents From Burnout

Two people put together a lightbulb jigsaw puzzle. Innovation and integration concept

CX and EX Reimagined

A message bubble with an email icon in the middle

Email vs Messaging: The Search for Better CX

Happy engaged call centre workers

Achieving the Most From Workforce Engagement Management

Arial top view of Smart, Modern transportation with Expressway, Road and Roundabout, Road traffic

Case Study: CX and Digital Transformation Within the Public Sector

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CX Translate Opens the Door to International Understanding

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Case Study: Ceredigion County Council

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4 Ways to Integrate Your Contact Centre and CRM

High-tech bright data center with computers and lights.

Case Study: Arvato Cloud-First Strategy

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Four Ways to Defend Against Cyber Criminals

Sabio Revolutionising the Customer Experience eBook box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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