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Articles - Language

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10 Strategies for Overcoming Objection Handling in Sales

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The Best Ways to Communicate With Upset Customers

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How to Create Reassuring On-Hold and IVR Messages – With Examples

Apologising for the inconvenience, I'm Sorry

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

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The Phonetic Alphabet and How it Improves Customer Service

Call Centre Power Words for Customer Service

100 Power Words to Use in Customer Service with Examples

Replace negative Words With Positive Words

Negative VS Positive Words in Customer Service – With Examples

Management speak and jargon

Management Speak – 40 Words and Phrases That Make Your Team Cringe

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Multilingual Customer Support: Here’s What You Need to Know

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How to Write a Customer Apology Letter – With an Example

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How to Write the Best IVR Messages – With Examples

How to Handle Emojis in Customer Service

5 Tips to Improve Your Call Centre Sales

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How to Write a Great Customer Service Letter – With Examples

Customer Psychology: The Key to Better Contact Centre Conversations

The Wrong Words and Phrases to Use on a Sales Call

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Positive Language for Customer Service Conversations – With Examples

Steps to writing a great customer service letter on computer screen

“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter

Person on a sales call

The Right Words and Phrases to Use on a Sales Call

Customer Service Apologies – Keeping Sorry Fresh and Sincere

Call Centre Etiquette What Not to Say

15 Things You Should Never Say to a Customer

Call Control Techniques: How to Present Options to Customers

Want to Speak in the Same Language as the Customer? Use Filtering!

Build Rapport on the Phone for Success

How to Build Rapport on the Phone – With Examples