Translate

Articles - Leadership

Team Leader KPIs with wooden people and hand holding magnifying glass

9 Important Team Leader KPIs

5 Tips to Become the Best Call Center Team Leader

Video: 5 Tips to Become the Best Call Centre Team Leader

Hand nurturing young plants growing in germination sequence

The Best Ways of Providing Corrective and Nurturing Feedback

Person stood in front of many different doors choosing one

Flexible Workspaces – Alternative Work Options

A picture of a golden egg wearing standing above a group of white eggs

9 Traits of High-Performing Team Leaders

A picture of a coach planning for a sports manoeuvre

How to Conduct a Skills Audit and Coaching Plan

A photo of a person releasing an eagle

How to Prepare Agents for Team Leader Roles

A photo of a post-it note board

How to Effectively Manage a Team Leader’s Time

A photo of the leadership concept with ducks

7 Pillars for Creating Amazing Team Leaders

A picture of keys and a padlock

How to Unlock the Potential of Your Call Centre Agents

A picture of a Man looking at business plan on whiteboard

How to Lead Whiteboard Sessions (and Best Practices)

A picture of a duck leading the pack

Top Tips to Make Your Team Leaders More Productive

A picture of the team leadership concepts with ducks

Team Leadership: What Makes a Great Leader?

A picture of an empowerment megaphone

What Does Employee Empowerment REALLY Mean?

A picture of paper cut-out men, which one shaped like a leader

3 Ways to Develop Contact Centre Leadership at Every Level

How to Develop Team Leaders in the Contact Centre

How to Refocus Team Leaders From Spending Too Long on Email

The Six C’s of Leadership

A photo of the leadership concept with penguins

10 Tips for Preparing Agents for Team Leadership

How to Develop Leadership in the Contact Centre

An Introduction to Leadership Styles