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Articles - Live Chat

Articles tagged about live chat and web chat

How to Assess Quality on Email and Live Chat in the Contact Centre

14 Fresh Ideas from the Sky Contact Centre

Customer Service Apologies – Keeping Sorry Fresh and Sincere

10 Best Practices to Improve Customer Service Live Chat

14 Top Tips for Digital Customer Service

Ten Tips to Provide a Greater Webchat Experience

Ten Top Tips for Improving Your Web Chat Service

21 Smart Ways to Improve Webchat

Live Chat Probably Costs More than Phone Call

10 Tips to Make Webchat Work for Your Contact Centre

Training Your Staff to Be Effective at Live Chat

19 Things We Learnt at the MOO Contact Centre

Are Your Social Media Interactions Too Formal?

2016 written on road

What Will Happen to the Contact Centre in 2016 and Beyond?

How Do I… Make Webchat the Channel of Choice?

Think Webchat is 30% Cheaper Than a Phone Call? Think Again

Recorded Webinar: Best Practices for Voice, Email and Webchat

How to Apply Quality Monitoring to Webchat

spotlight

Spotlight on… Local Council Contact Centres

Recorded Webinar: Integrating Email, Voice and Chat in the Contact Centre

9 Lessons From the Connect Assist Contact Centre

web chat tiles

23 Wonderful Webchat Tips

What’s Happening in the World of Webchat?

Recorded Webinar: Best Practices for Using Web Chat