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Articles - Liz Doig

Liz Doig, Founder and Strategic Lead, Wordtree

Connect with Liz on LinkedIn

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Customer Service Emails and Letters: How to Review and Improve Your Templates

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How to Write Good Customer Support Live Chat Scripts – With Examples

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Customer Service Language: Changing the Language of Your Contact Centre

A vector of a contact centre

Call Centre Management: From Cost Centre to Strategic Resource

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Understanding Your Customers: 5 Practical Techniques

A photo of an upset person on the phone

The Best Ways to Communicate With Upset Customers

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How to Create Reassuring On-Hold and IVR Messages – With Examples

Apologising for the inconvenience, I'm Sorry

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

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Editor's Pick

Thumbnail Quick Wins to Improve Your C-Sat Scores

Quick Wins to Improve Your C-Sat Scores

Thumbnail How to Prepare Agents for Their First Leadership Role

How to Prepare Agents for Their First Leadership Role

Thumbnail Effective Ways to Unlock Agent Productivity

Effective Ways to Unlock Agent Productivity

Thumbnail 10 Strategies to Help Agents Feel Less Lonely

10 Strategies to Help Agents Feel Less Lonely

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