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Articles - Local Government

Discover our range of materials on local government contact centres, looking at service delivery, efficiency, and community engagement.

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Case Study: North Devon Council Reduces Abandonment Rates With Zoom

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Case Study: Dudley Council Transform Rental Management With MaxContact

Customer Experiences Concept. Happy Client Using Smartphone with great reviews

Case Study: Sutton Council Delivers on Their Promise of Effortless CX

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Case Study: Royal Borough of Kingston Council Revolutionizes Citizen Experience

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Case Study: Ceredigion County Council

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Case Study: Nottingham City Council Drive Efficiency and Channel Shift

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Case Study: Fingal County Council Improves Customer Care

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Case Study: Thanet District Council Provide Better Service

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Case Study: Mayo County Council Increase Agent Efficiency

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Liverpool City Council Kickstarts Digital Transformation

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Council Moves Entire Contact Centre to the Cloud for Remote Working

spotlight

Spotlight on… Local Council Contact Centres

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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