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Articles - Magnus Geverts

Magnus Geverts, VP Product Marketing, Calabrio

Connect with Magnus on LinkedIn

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Is Your Scheduling in Need of an Overhaul? Try These 8 Top Tips

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Time-Saving Hacks for Quality Monitoring

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Need to Reduce Call Transfers? Try These Approaches

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Smart Ways to Achieve More and Regret Less

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5-Step Detox Programme for Contact Centre Health

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Contact Centre Predictions for 2023

5 Ways to Turn Agents Into Brand Guardians

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Why Is Omnichannel Customer Service Important?

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5 Principles of Good Customer Service

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Customer Experience Management (CEM) – The Latest Thinking in Looking After Customers

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Five Ways to Connect with Employees in the World of Remote and Hybrid Work

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What Are the Key Call Centre Technologies?

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True Cloud vs. Fake (Hosted) Cloud

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The Answer to Agent Stress in Modern Contact Centres

Call Centre Pain Points

What Are the Main Call Centre Pain Points, and How Can They Be Solved?

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14 New Uses for AI to Improve Your Customer Service

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The 26 Principles of Good Customer Service

Chatbot strategy

6 Ways to Simplify and Supercharge Your Chatbot Strategy

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The Future of Customer Communication

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The Dos and Don’ts of Automated Assistants in the Contact Centre

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18 Characteristics of Great Customer Service

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Making the Move to the Cloud: 3 Key Questions to Ask

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3 Ways to Empower Employees Through the Cloud

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20 Great Ways to Drive Down Customer Complaints