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Articles - Mark Ligi

Mark Ligi, Director of Product Management CCaaS/VCaaS, Enghouse Interactive

Connect with Mark on LinkedIn

Next-Gen WFM: What Is Coming Down the Line?

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Is Your Scheduling in Need of an Overhaul? Try These 8 Top Tips

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Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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