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Articles - Martin Hill-Wilson

Martin Hill-Wilson is the Owner of Brainfood Consulting.

Connect with Martin on LinkedIn

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Our Top Webinars of 2024

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How Does CCaaS Drive Innovation in the Contact Centre?

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Implementation Cost Is the Biggest AI Adoption Barrier, New Survey Reveals

10 Secrets to Delivering Consistent CX

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All Aboard! Get Your AI Journey Off to the Best Start

Sabio Disrupt 2024 March

Sabio Disrupt Reveals the Secrets to Success

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Sabio Group Launches CX Realities 2023

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Happy 20th Birthday, Call Centre Helper

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IVR Best Practices, from DTMF to Conversational AI

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What Should We Call Our Front Line Call Centre Staff?

Train Team Leaders Well

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Recorded Webinar: Innovative Best Practices for First Contact Resolution

How to Increase Contactless Engagement

Recorded Webinar: 10 Predictions for 2021

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Check Out Our New and Improved Webinar Programme for 2021

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100 Excellent Customer Service Quotes

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How to Improve Call Centre Performance

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A New Model for Customer Service

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6 Ideas for a Great Personalized Customer Experience

Call Centre Reporting Concept

A Guide to Call Centre Reports – with Examples

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What Does Employee Empowerment REALLY Mean?

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Staff Engagement: How to Motivate Employees – With a Checklist

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Recorded Webinar: 10 Predictions for 2020

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How to Measure Emotional Intelligence in Customer Service

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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