Articles - Martin Hill-Wilson

Martin Hill-Wilson of Brainfood Consulting

Martin is a long-standing member of the Customer Engagement community, and former CEO of a pioneering BPO and consultancy. Over his career, Martin has facilitated thousands of learner journeys and is an internationally recognised thought leader.

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Call Centre Reporting Concept
A Guide to Call Centre Reports – with Examples
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What Does Employee Empowerment REALLY Mean?
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Staff Engagement: How to Motivate Employees – With a Checklist
new voice media 10 predictions for 2020 webinar
Recorded Webinar: 10 Predictions for 2020
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How to Measure Emotional Intelligence in Customer Service
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20 Contact Centre Predictions for 2020
Shortlist Announced for First Ever CCW Europe Awards
How to Create a QA Framework for Your Call Centre
Podcast: How can we improve customer journeys to create happy customers?
Call Centre Helper Podcast cover image all episodes
The Contact Centre Podcast: Catch-up with Every Episode So Far!
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8 Simple Tips for Designing Call Centre Incentive Programmes
A West UC webinar on 5 great ways to channel shift customers from phone to digital
Recorded Webinar: Five Great Ways to Channel Shift Customers From Phone to Digital
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9 Short-Term Predictions for Ambitious Contact Centres
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How to Improve Emotive CX After a Negative Scorecard
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How to Improve the Emotive Customer Experience Using Scorecard Data
Recorded Webinar: 10 Predictions for 2019
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How to Measure Emotive Customer Experience
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Understanding the Impact of Emotive Customer Experience
Newvoicemedia webinar: How to deliver a consistent customer experience across all channels
Recorded Webinar: How to Deliver Customer Experience Across All Channels
Three Practical Ways to Inspire Contact Centre Advisors
10 Things They Won’t Tell You About Live Chat
7 Ideas for Proactive Customer Service
Happy 15th Birthday, Call Centre Helper
The New Rules for Good Customer Service