Articles - Martin Hill-Wilson

Martin Hill-Wilson is the Owner of Brainfood Consulting.

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How to Create a QA Framework for Your Call Centre
Podcast: How can we improve customer journeys to create happy customers?
Call Centre Helper Podcast cover image all episodes
The Contact Centre Podcast: Catch-up with Every Episode So Far!
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8 Simple Tips for Designing Call Centre Incentive Programmes
A West UC webinar on 5 great ways to channel shift customers from phone to digital
Recorded Webinar: Five Great Ways to Channel Shift Customers From Phone to Digital
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9 Short-Term Predictions for Ambitious Contact Centres
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How to Improve Emotive CX After a Negative Scorecard
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How to Improve the Emotive Customer Experience Using Scorecard Data
Recorded Webinar: 10 Predictions for 2019
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How to Measure Emotive Customer Experience
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Understanding the Impact of Emotive Customer Experience
Newvoicemedia webinar: How to deliver a consistent customer experience across all channels
Recorded Webinar: How to Deliver Customer Experience Across All Channels
Three Practical Ways to Inspire Contact Centre Advisors
10 Things They Won’t Tell You About Live Chat
7 Ideas for Proactive Customer Service
Happy 15th Birthday, Call Centre Helper
The New Rules for Good Customer Service
Recorded Webinar: How to Be World Class at Customer Service
Recorded Webinar: How To Turn Around A Poor Customer Experience
What Is the Best Model for Contact Centre Culture?
Recorded Webinar: 10 Predictions for 2018
Maintaining a Call Centre Focus: Ten Tips to Preserve High Performance
The Quality Problem: Good Advisors Stay Good – Average Advisors Stay Average
7 Simple Tips for Designing Call Centre Agent Incentive Programmes