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Articles - Martin Hill-Wilson

Martin Hill-Wilson is the Owner of Brainfood Consulting.

Connect with Martin on LinkedIn

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20 Contact Centre Predictions for 2020

Shortlist Announced for First Ever CCW Europe Awards

How to Create a QA Framework for Your Call Centre

Podcast: How can we improve customer journeys to create happy customers?

Call Centre Helper Podcast cover image all episodes

The Contact Centre Podcast: Catch-up with Every Episode So Far!

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8 Simple Tips for Designing Call Centre Incentive Programmes

A West UC webinar on 5 great ways to channel shift customers from phone to digital

Recorded Webinar: Five Great Ways to Channel Shift Customers From Phone to Digital

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9 Short-Term Predictions for Ambitious Contact Centres

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How to Improve Emotive CX After a Negative Scorecard

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How to Improve the Emotive Customer Experience Using Scorecard Data

Recorded Webinar: 10 Predictions for 2019

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How to Measure Emotive Customer Experience

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Understanding the Impact of Emotive Customer Experience

Newvoicemedia webinar: How to deliver a consistent customer experience across all channels

Recorded Webinar: How to Deliver Customer Experience Across All Channels

Three Practical Ways to Inspire Contact Centre Advisors

10 Things They Won’t Tell You About Live Chat

7 Ideas for Proactive Customer Service

Happy 15th Birthday, Call Centre Helper

The New Rules for Good Customer Service

Recorded Webinar: How to Be World Class at Customer Service

Recorded Webinar: How To Turn Around A Poor Customer Experience

What Is the Best Model for Contact Centre Culture?

Recorded Webinar: 10 Predictions for 2018

Maintaining a Call Centre Focus: Ten Tips to Preserve High Performance