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Articles - Matthew Dakeyne

Matthew Dakeyne, Senior Director, Product Design & User Experience, 8×8

Connect with Matthew on LinkedIn

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Want to Deliver the Best Mobile CX? Try These 10 Tips

NICE CXone Vulnerability Demo 2 Box

Editor's Pick

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

Thumbnail Live Chat Quality – 7 Training Exercises to Improve It

Live Chat Quality – 7 Training Exercises to Improve It

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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