Articles - MaxContact

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Customer Experience Management (CEM) – The Latest Thinking in Looking After Customers
Top Tips to Monitor Customer Service
Script writing concept with type writer
6 Steps to Writing Effective Contact Centre Scripts
Mental health concept with a silhouette of a head
Poor Mental Health Costs UK Contact Centres Almost £1 Billion Each Year
Call centre agents working with technology
What Are the Key Call Centre Technologies?
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Five Key Considerations When Choosing an Omnichannel Engagement Software
What is Speech Analytics
Video: What is Speech Analytics?
Phone operator unhappy
6 Ways to Deal With Difficult Customers
Best Practice Speech Bubble Isolated On Red Background
Performance Management Best Practices
Burnt out candles
What to Do About Staff Burnout
Illustration of people and their information
21 Steps to a More Personalized Customer Experience
Frustrated person on pink background
How to Deal With Frustrated Customers – And Make Them Happy
Recruitment concept with colourful people blocks
How Do I Improve my Contact Centre Recruitment Strategy?
Stress phone operator
Why Organizations Should Take Stress Seriously
Graph showing increase with a rocket
MaxContact Sees Record Growth
What should you put in a customer vision statement
What Should You Put in a Customer Service Vision Statement?
Call Centre Pain Points
What Are the Main Call Centre Pain Points, and How Can They Be Solved?
Compass of principles
The 26 Principles of Good Customer Service
Improve Your Voice of Customer Programme
20 Smart Ideas to Improve Your Voice of the Customer Programme
Three-Quarters of Customer-Facing Workers Facing Imminent Burnout
83% of Contact Centre Workers Facing Imminent Burnout
Giving flowers as a gesture of goodwill
18 Goodwill Gestures to Build Better Employee Relationships
2021 to 2022 clock representing the year ahead
The Year Ahead: Contact Centre Trends for 2022
Pressure of Demanding Customers
How to Deal With Demanding Customers
customer support phone operator
How to Reduce Staff Churn

Latest Reports

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2024 UK Contact Centre KPI Benchmarking Insights Report
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eBook: Scripting Templates to Fuel Your B2B Outbound Sales Team
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Buyer's Guide: What To Look For in Speech Analytics Technology
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Download: 2024 UK Contact Centre Benchmarking Insights
 
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