Articles - MaxContact

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Call Centre Predictions for 2022 Fortune Cookies
Contact Centre Predictions for 2022
Business sense
Why Choosing a Small ISV Makes Perfect Business Sense
Problems Facing Contact Centres Warning Sign
The Biggest Problems Facing Contact Centres Today
Magic Ball Fortune Teller With Speech Bubble Inside on Violet Cloth
The Future of Customer Communication
3D Graphs in different colours
20 Demand Planning Techniques for Your Call Centre
Close-up Of Balanced Spheres Against Pink Background
The Balancing Act: Increase Your Productivity and Stay Compliant
A robot spying on a person on the computer
One in Five Firms Admit to Using Secret Spy Software
A red cog being placed among other cogs acting as the keystone
23 Key Processes Call Centre Automation Can Simplify
An image of small plastic people in jars
How to Serve Vulnerable Customers
Retro Robot with Tin Can Phones
The Dos and Don’ts of Automated Assistants in the Contact Centre
Dog and human sharing empathetic connection
26 Great Techniques for Showing Real Empathy in Customer Service
Person entering card details into a phone
The Real Cost of Not Having a Payment IVR
Smartphone with yellow light bulbs from above
23 New Ideas for Customer Service Over the Phone
Illustration of unhappy customer leaving negative reviews
Customer Complaints at an All-Time High
A hand stopping falling dominos on blue background
We Are Sick of the Covid Excuse
Scammer stealing a credit card from a person online
Banking Call Centre Staff Help Stop Finance Fraud
A wooden doll with a long nose stuck in a mouse trap
White Lies Leave UK Companies in the Dark
Packing belongings after job resignation
Are You About to Lose Your Team?
An outline of a person with a virus shaped wrecking ball
Struggling to Focus at Work? It Could Be ‘Pandemic Brain’
Financial report with graphs and arrow.
Top Sales Trends You Need to Watch as Markets Recover
confident team of superheroes striding towards their goal
16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents
A person working at home on a task, the cat is sitting on the window
Keep Agents Happy Post-pandemic With WFH Opportunities
An illustrated drawing of a lightbulb and icons for creative thinking
19 Intelligent Ideas to Improve Employee Experience
Person on mobile phone sat in front of a sofa
It’s Not What Customers Say – It’s the Way They Say It

Latest Reports

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2024 UK Contact Centre KPI Benchmarking Insights Report
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eBook: Scripting Templates to Fuel Your B2B Outbound Sales Team
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Buyer's Guide: What To Look For in Speech Analytics Technology
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Download: 2024 UK Contact Centre Benchmarking Insights
 
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