Articles - MiaRec

Discover and explore our MiaRec content collection, including articles, blogs, news stories, case studies, resources and more.

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Four seasons of year with line showing peaks - seasonal service level concept
Master Seasonal Service Levels – Just Like This!
Stressed person in headset sat at desk
Ease Agent Stress – With These 15 Top Tips!
Keyboard with knowledge and education icons
Is AI Really a Game-Changer in Knowledge Management?
Persons hand and robot hand touching a virtual screen
Translating Manual Scorecards Into AI-Driven Auto Scorecards
A hand holds an alarm clock with calendar
Is Your Scheduling in Need of an Overhaul? Try These 8 Top Tips
Dashboards and reporting on a screen vector
12 High-Impact Decisions You Can Make Using Dashboards & Reporting
People on phones using self service
10 Changes Set to Redefine the Future of Self-Service
Large Language Model concept with icons and dots in brain shape
MiaRec Enhances Topic Analysis in Contact Centres with LLM
Sentiment analysis on blocks
NLP-Based vs. LLM-Powered Sentiment Analysis
Two call centre agents and a customer on the phone - call transfer concept
How to Stop Call Transfers Ruining Your CX
Business Process Outsourcing concept
How BPOs Can Overcome 5 Common Challenges
talking man with car accident in street background
Use Cases for Improving Car Insurance Contact Centres
Two office workers with schedule and clock
10 Ways to Kick-Start Your Adherence Improvement Strategy
Small flags of different countries in close-up.
MiaRec Platform Now Supports 98 Languages
AI robot hand and human hand touching medical plus symbol
Empowering Agents: Using AI to Streamline Data Entry and Improve Service Quality
What's next with omnichannel with tablet and contact icons
Move Over Omnichannel… What’s Coming Next?
Phone and down arrow - drive down repeat contacts concept
Seeing Double? 10 Ways to Drive Down Repeat Contacts
Broken concrete bridge - broken process concept
Key Signs of Broken Processes (and How to Fix Them)
6 call centre agents with headsets on talking
How AI Can Help Improve Team Morale & Reduce Agent Turnover
Robot with coins in a circle around it
Conversation Intelligence & Automated Quality Management Cost Pricing
Quality concept with neon quality sign and stars
Time-Saving Hacks for Quality Monitoring
Customer churn concept with magnet and ball bearings
How Contact Centre AI Can Help Reduce Customer Churn
Person scolding robots
F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
How to Choose Which Calls to Evaluate video cover
Video: How to Choose Which Calls to Evaluate

Latest Reports

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Report: The Inner Circle Guide to AI-Enabled Agent Assistance
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Guide: 120 Day Roadmap to Auto QA ROI
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eBook: How to Maximize Efficiency & Minimize Costs with AI
 
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