Articles - Michel Stevens
Michel Stevens is a seasoned Customer Experience expert and an inspirational speaker who advocates for a pragmatic approach to CX. He firmly believes that we possess all the necessary resources to drive substantial growth for both customers and businesses.
Stevens emphasizes the importance of taking decisive action and utilizing research, customer feedback, and our imagination to fully harness the capabilities of the tools at our disposal. By doing so, we can unlock the true potential of our customer experiences and propel our businesses toward success. He is the founder of goCX and Course Director at CX Master Academy.
