Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Morris Pentel
Morris Pentel, Principal Consultant & Customer Success Director
Connect with Morris on LinkedIn
Next
RECENT
POPULAR
Finding the Ideal Opening Hours for Your Contact Centre
The Top 20 Webinars
28 Great Contact Centre Tips to Start the New Year
What is a Customer Satisfaction Score (and How to Calculate CSAT)
What Is Customer Journey Analytics and How Can It Benefit Your Organization?
Podcast – Contact Centre Transformation Ideas
Customer Service Feedback: How to Perfect Your Strategy
The Top 10 Customer Service Strategies That Stand the Test of Time
Recorded Webinar: Contact Centre Transformation Ideas
What Is CSAT? – With a Meaning, Calculations and Great Tips
Podcast: Is It Time to Rethink Your Call Centre Metrics?
Recorded Webinar: POWERFUL New Approaches to Improving Customer Journeys
Webinar: POWERFUL New Approaches to Improving Customer Journeys
The Contact Centre Podcast: Catch-up with Every Episode So Far!
5 Great Methods to Improve Your Customer Satisfaction Score
8 Games to Liven Up the Contact Centre
Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2018)
Recorded Webinar: Measuring Customer Satisfaction
The Best Contact Centre Survey Questions to Ask
9 Strategies to Improve Customer Satisfaction
Recorded Webinar: 10 Easy Ways to Improve Customer Satisfaction
Recorded Webinar: 10 Ways to Improve Customer Experience
6 Ideas for Customer Journey Mapping
Recorded Webinar: Latest Trends in Customer Service
Next
Editor's Pick
Quick Wins to Improve Your C-Sat Scores
How to Prepare Agents for Their First Leadership Role
Effective Ways to Unlock Agent Productivity
10 Strategies to Help Agents Feel Less Lonely
Latest Resources
Webinar Replay: Advanced Coaching Strategies for Contact Centre Leaders
Guide: The Secret to Powering Up Your CX
Upcoming Events
Why Modernizing Your Systems Is the Right Move Today – Webinar
Unified CX: Manage Omnichannel Interactions Seamlessly From ONE Platform – Webinar
Latest Blogs
9 Contact Centre Trends for 2025
Contact Centre Technology: Types, Benefits, and Trends
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service