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Articles - Nancy Friedman

Nancy Friedman, Founder of Telephone Doctor

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A rear view picture of a person scratching their head looking at question marks

How to Deal With an Indecisive Customer

A person standing on a cliff looking at sunset

20 Contact Centre Leaders Reveal Their Most Significant Quality Problem

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Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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