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Articles - Neil Titcomb

Neil Titcomb, Head of Global Sales, Awaken Intelligence

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Mishearing on Customer Calls Costing Contact Centres £246m a Year

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How Do Customer Expectations Affect Experiences?

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Contact Centre Customer Opinion: Preferences and Perception

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14 New Uses for AI to Improve Your Customer Service

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Key CX Trends for 2022

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Extending a Helping Hand to Vulnerable Customers This Winter

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CCaaS and the SLA Contact Centre

Call Centre Predictions for 2022 Fortune Cookies

Contact Centre Predictions for 2022

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CCaaS Delivers Scalable Customer Service

UK Contact Centres Drive Brand Success

19 Ways to Deal with High Contact Volumes

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28 Brilliant Hacks to Improve Contact Centre Efficiency

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18 Simple Ideas to Reduce Your Abandon Rate

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20 Great Ways to Drive Down Customer Complaints

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17 Smart Ways to Refresh Your Homeworking Strategy

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Dealing With COVID-Fatigue in the Contact Centre

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16 Contact Centre Technology Innovations That You Can’t Ignore

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How to Enhance User Experience and Increase Agent Satisfaction

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Waiting Time: What Is Best for Your Customers?

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30 Contact Centre Predictions for 2021

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Channel-Less Customer Experience Is Built on Personalization

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How Are Customer Expectations Changing and What Does That Mean for Us?

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15 Inventive Strategies to Increase Customer Satisfaction (CSAT)

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14 Best Practices for Maximizing Your Service Level