Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Neville Doughty
Neville Doughty is Partnership Director at Contact Centre Panel.
Connect with Neville on LinkedIn
RECENT
POPULAR
21 Signs You Need to Better Support Your Contact Centre Teams
Get Sickness Under Control – 21 Management Tips
The Pros and Cons of Single-Skilling Agents
The Secret to Dealing With Awkward Customers
F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
Editor's Pick
Quick Wins to Improve Your C-Sat Scores
How to Prepare Agents for Their First Leadership Role
Effective Ways to Unlock Agent Productivity
10 Strategies to Help Agents Feel Less Lonely
Latest Resources
Study: IDC InfoBrief - Contact Center Performance
Download: QA Checklist Template
Upcoming Events
Unified CX: Manage Omnichannel Interactions Seamlessly From ONE Platform – Webinar
CCW Conference & Trade Show 2025
Latest Blogs
A Complete Guide to Call Centre Reporting Metrics
Managing a Distributed Workforce Management Team
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
