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Articles - Nicolas Marcoin

Nicolas Marcoin, Product Marketing Manager, Odigo

Connect with Nicolas on LinkedIn

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How Is Email Evolving and Becoming More Automated?

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Is Generative AI the Key to Boosting Chatbot Performance

People on phones using self service

10 Changes Set to Redefine the Future of Self-Service

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Emerging WFM Trends to Look Out For

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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