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Articles - Nicolas Marcoin

Nicolas Marcoin, Product Marketing Manager, Odigo

Connect with Nicolas on LinkedIn

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How Is Email Evolving and Becoming More Automated?

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Is Generative AI the Key to Boosting Chatbot Performance

People on phones using self service

10 Changes Set to Redefine the Future of Self-Service

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Emerging WFM Trends to Look Out For

Puzzel Elevate AI Virtual Box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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