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Articles - Nikki Quinn

Nikki Quinn is Senior Solutions Consultant at Playvox.

Connect with Nikki on LinkedIn

Why CX Matters Video Cover

Video: Why Customer Experience (CX) Matters

What is the difference between CX and customer service

Video: The Difference Between Customer Experience and Customer Service

Customer Experience Concept. Happy Client using Smart Phone

Video: What Is Customer Experience (CX)?

14 Practical Techniques to Improve Knowledge Management

Assembled Forecasting Template V2 box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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