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Articles - Nikki Quinn

Nikki Quinn is Senior Solutions Consultant at Playvox.

Connect with Nikki on LinkedIn

Why CX Matters Video Cover

Video: Why Customer Experience (CX) Matters

What is the difference between CX and customer service

Video: The Difference Between Customer Experience and Customer Service

Customer Experience Concept. Happy Client using Smart Phone

Video: What Is Customer Experience (CX)?

14 Practical Techniques to Improve Knowledge Management

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

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10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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