Articles - Odigo

Discover and explore our Odigo content collection, including articles, blogs, news stories, case studies, resources and more.

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A contact centre worker on the phone to a customer
Turning Obstacles to Opportunities: Revolutionizing UK Utility Customer Care
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AI Is Transforming Instant Messaging in Customer Service
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AI Readiness: Lessons From the CCMA Tech Summit
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Our Top Technology Contributors of 2024
2025 Predictions with hanging year on celebratory background
Contact Centre Predictions for 2025
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Cost Efficiency in Public Services: The Role of CCaaS in Budget Optimization
City lights on world map. Europe. Elements of this image are furnished by NASA
Gartner’s Magic Quadrant – Where Are All the European Players?
Routing concept with icons and map points and path
Enhance FCR With Smart Routing
The Superhuman Touch – How to Blend Agents and AI for Maximum Impact
2 businessmen shaking hands with blurred background and confetti
Odigo Appoints Laurent Dechaux as New CEO
Cartoon version of a person using their phone with a connection of customers around
Can Call Deflection Really Boost Customer Connection?
customer service representative with a plane in the background
Case Study: BlueLink Optimizes Global Services With Odigo
Purple Mail and e-mail icon isolated on yellow background
How Is Email Evolving and Becoming More Automated?
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What Tech Should You Buy Next? Here’s How to Choose
A key with the words AI on the end
Is Generative AI the Key to Boosting Chatbot Performance
Urgent contact concept with red speech bubble with stopwatch and booster
How to Prioritize Urgent Queries
Hand holding phone with ChatGPT words around it
Is ChatGPT Really Suitable for Contact Centres Right Now?
group of people with 2 hands shaking Infront
How Do Citizen-Centric Government Services Boost Accessibility
Four seasons of year with line showing peaks - seasonal service level concept
Master Seasonal Service Levels – Just Like This!
Stressed person in headset sat at desk
Ease Agent Stress – With These 15 Top Tips!
Customer Experience Concept
Master the CX Basics: Agent, Business, Customer Experience
Keyboard with knowledge and education icons
Is AI Really a Game-Changer in Knowledge Management?
Agent Satisfaction Concept
Discover How to Track and Improve Agent Satisfaction
People on phones using self service
10 Changes Set to Redefine the Future of Self-Service

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)
 
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