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Articles - Odigo

Discover and explore our Odigo content collection, including articles, blogs, news stories, case studies, resources and more.

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AI Readiness: Lessons From the CCMA Tech Summit

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Our Top Technology Contributors of 2024

2025 Predictions with hanging year on celebratory background

Contact Centre Predictions for 2025

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Cost Efficiency in Public Services: The Role of CCaaS in Budget Optimization

City lights on world map. Europe. Elements of this image are furnished by NASA

Gartner’s Magic Quadrant – Where Are All the European Players?

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Enhance FCR With Smart Routing

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

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Odigo Appoints Laurent Dechaux as New CEO

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Can Call Deflection Really Boost Customer Connection?

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Case Study: BlueLink Optimizes Global Services With Odigo

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How Is Email Evolving and Becoming More Automated?

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What Tech Should You Buy Next? Here’s How to Choose

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Is Generative AI the Key to Boosting Chatbot Performance

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How to Prioritize Urgent Queries

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Is ChatGPT Really Suitable for Contact Centres Right Now?

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How Do Citizen-Centric Government Services Boost Accessibility

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Master Seasonal Service Levels – Just Like This!

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Ease Agent Stress – With These 15 Top Tips!

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Master the CX Basics: Agent, Business, Customer Experience

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Is AI Really a Game-Changer in Knowledge Management?

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Discover How to Track and Improve Agent Satisfaction

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10 Changes Set to Redefine the Future of Self-Service

Two call centre agents and a customer on the phone - call transfer concept

How to Stop Call Transfers Ruining Your CX

Survey chapter - technology, metrics, channels and more 2023

Latest Trends in Technology, Metrics, and Channel Choice

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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