Articles - Odigo

Discover and explore our Odigo content collection, including articles, blogs, news stories, case studies, resources and more.

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Is AI Really a Game-Changer in Knowledge Management?
Agent Satisfaction Concept
Discover How to Track and Improve Agent Satisfaction
People on phones using self service
10 Changes Set to Redefine the Future of Self-Service
Two call centre agents and a customer on the phone - call transfer concept
How to Stop Call Transfers Ruining Your CX
Survey chapter - technology, metrics, channels and more 2023
Latest Trends in Technology, Metrics, and Channel Choice
Wellbeing and DE&I Questions Cover from General Section of 2023 Survey
Industry Stepping Up With Wellbeing and DE&I Strategies
Two office workers with schedule and clock
10 Ways to Kick-Start Your Adherence Improvement Strategy
Customer Experience (CX) Chapter Cover 2023
How Are Contact Centres Delivering Great CX?
What's next with omnichannel with tablet and contact icons
Move Over Omnichannel… What’s Coming Next?
Operators in headsets take calls in contact center
Make the Most of Your Biggest Asset – Your Employees
Contact centre back office with person in headset and office employees in background
Odigo Launches Extended Contact Center
Robot working at computer among people
Consumers Still Divided on Positivity of AI in Customer Service
Phone and down arrow - drive down repeat contacts concept
Seeing Double? 10 Ways to Drive Down Repeat Contacts
A hand with magnifying glass with yellow ray - research concept
Research Reveals Concerns About AI Deployment 
Call center operator with headset working on computer.
Contact Centre Roles Are Adapting to Market Needs
Broken concrete bridge - broken process concept
Key Signs of Broken Processes (and How to Fix Them)
Quality concept with neon quality sign and stars
Time-Saving Hacks for Quality Monitoring
Person scolding robots
F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
Person on mobile phone with like emojis
Want to Deliver the Best Mobile CX? Try These 10 Tips
Game screen with chest and scores gamification concept
Game On! 12 Use Cases for Gamification
Tired and stressed customer support operator with headache
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
AI robot putting down map marker
Odigo Unleashes the Power of AI for Exceptional CX Journeys
How to Take Your Performance Management to the Next Level
Closeup Of Happy Telephone Operators In A Row
Tech-Infused Tips for Happy Call Centre Agents

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)
 
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