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Articles - Odigo

Discover and explore our Odigo content collection, including articles, blogs, news stories, case studies, resources and more.

Key questions to ask when buying a chatbot

Key Questions to Ask When Buying a Chatbot

Customer effort score with rate from smiled faces.

Seven Steps to Reshape Self-Service With CES

Knowledge management systems or KMS illustration representing systematic process of advice, insights, information, practice, process, improvement, people and technology.

How to Keep Your Knowledge Base Up to Scratch

Five paper shopping bags and a shopping cart on a laptop keyboard.

How and Why to Improve Your Post-Purchase Experiences

Customer satisfaction concept with hand choosing green smiley face

Seven Ways to Boost CSAT and Retain Your Customers

Logging customer complaint concept with the words customer complaints on keyboard

7 Effective Ways to Monitor Complaints

Customer service executive working at office

Customer Support Centre – A New Name for a New Approach

A hand with a clock - elevate real time adherence

10 Tips to Elevate Real-Time Adherence

Call recording and voice concept with headset

Following Contact Centre Call Recording Laws

A notebook with the word Net Promoter Score.

AI-Powered NPS Takes the Stage

2024 Contact Centre Predictions

Expert Predictions: What Will 2024 Bring for Contact Centres?

Close-up on a blue phone book on a wooden desk.

1 in 4 Banking Consumers Demand Clearer Phone Numbers

The word BENCHMARK is written on a magnifying glass on a yellow background.

How to Set Inspirational Contact Centre Benchmarks

Workforce Management Trends on colorful paper note with calculator and pen on red background.

Emerging WFM Trends to Look Out For

2023 Survey Mental Health First Aiders

44% of Contact Centres Have Mental Heath First Aiders

Person holding lightbulb with cogs and graph - technology idea concept

10 Ways Technology Can Simplify the Contact Centre

Most Contact Centres Struggling with QA Engagement

Most Contact Centres Struggling With QA Engagement

call and contact centre expo 2023 stands and speakers banner

What Not to Miss at Call & Contact Centre Expo 2023

Customer details form on monitor

5 Ways to Improve Capturing Customer Details

Survey Graph Most cost effective way to improve cx

Self-Service Most Cost-Effective Way to Improve CX

Chatbots reputation in the gutter

Chatbots’ Reputation in the Gutter

Social media and chat illustration

Get Up To Speed: The Latest on Messaging, Social Media, and Video

Arrow up icon on wooden blocks stacking as chart step connected with blue cube block with idea light bulb symbol - evolution concept

Raising the Bar: The Evolution of Customer Service

12% of contact centres utilizing wellbeing technology

Only 12% of Contact Centres Utilizing Wellbeing Technology

Latest Reports

report image for $projectTitle

Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)

Netcall AI powered version 1 box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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