Articles - Odigo

Discover and explore our Odigo content collection, including articles, blogs, news stories, case studies, resources and more.

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Speech recognition concept
Why Speech Recognition Capabilities Are Vital for Contact Centre Software
Hand Holding Light Bulb
16 Key Components of a Digital Customer Transformation Strategy
Hands support tick symbol in a cog
Human-Centric Values Should Drive How CCaaS Solutions Are Designed
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Odigo Named Leader in Frost & Sullivan Radar for European CCaaS Market
Controller reading regulations to robot
Responsibility and AI Ethics in the Contact Centre
hand framing view distant over sunset
Hyper-Personalization Is the Next Step
Barriers to Your Dream Contact Centre
Barriers to Your Dream Contact Centre
A hand holding credit card with using smartphone and laptop
The E-Commerce Impact on Retailers and Customer Connection
A picture of AI forming a human face
14 New Uses for AI to Improve Your Customer Service
Contact Centre Initiatives
Trends in Contact Centre Initiatives
Magnifying glass lying on a map
Identifying Touchpoints in Drawing Up Your Customer Journey Map
Hands using tablet computer analyzing business trend graphs
Key CX Trends for 2022
Compass of principles
The 26 Principles of Good Customer Service
Empty remote office workplace with laptop pc and headset closeup.
The Remote Contact Centre: Customer Data Protection and Integration
Improve Your Voice of Customer Programme
20 Smart Ideas to Improve Your Voice of the Customer Programme
Contact Centre Perception
Changing Business Perceptions of the Contact Centre
User reviews and feedback concept
The Most Revealing Customer Experience Stats From 2021
Important Contact Centre metrics
The Most Important Contact Centre Metrics
2021 survey report
2021 Survey Report: What Contact Centres Are Doing Right Now
2021 Survey Results Contact Centre Multichannel Mix
Multichannel Contact Centres: Voice Remains the Channel of Choice
Survey 2021 Contact Centre Technology
Contact Centre Technology Trends
Windmills in a white winter landscape
Guiding Energy Companies Through the Winter Crunch
Hands Holding Heart Made Out Of Snow
Extending a Helping Hand to Vulnerable Customers This Winter
Online customer technical support concept
CCaaS and the SLA Contact Centre

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)
 
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