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Articles - Ofcom

Discover and explore our Ofcom content collection, including articles, blogs, news stories, case studies, resources and more.

Follow These Guidelines to Stay Compliant With New Ofcom Rules

FAQs – Are You Staying on the Right Side of the Law?

New group sets standards for Network Answering Machine Detection (AMD)

Top tips for outbound dialling

Should answer machine detection (AMD) be turned on or off?

A hand holding telephone receiver and dialing a phone number

The benefits of using an automatic dialler

Does network answer machine detection really exist?

What is your view of the latest Ofcom regulations?

Ofcom Regulations

Dialler regulations

Answer Machine Detection

Outbound dialling using answer machine detection: banned or not?

What to look for when buying – a responsible outbound dialling solution

Research reveals benefits of new telemarketing regulations

A beginner’s guide to the Ofcom regulations

Ofcom bans Answer Machine Detection

How IVR can be critical to defusing crisis calls

What to look for when buying: predictive diallers

EvaluAgent AI Onboarding Made Easy box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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