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Articles - Omri Hayner

Omri Hayner, General Manager, Portfolio and Workforce Engagement Management (WEM), NICE Ltd

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What to Look for in WFM Software

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Editor's Pick

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Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities

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10 Ways to Kick-Start Your Adherence Improvement Strategy

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The 7 Cs of Effective Communication

Thumbnail Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!

Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!

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Guide: Applying AI in Customer Service

Guide: Applying AI in Customer Service

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Guide: Five Steps to Mastering Conversation Intelligence

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Why Industry Leaders are Prioritising AI Investment – Webinar

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The New CX – AI and Agents in Conversation

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8 AI Capabilities to Look for in a Contact Centre Solution

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Featured Articles

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The Key Elements of a CX Lifecycle and Ways to Improve It

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21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

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What is Attrition Rate and How to Calculate It

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The Top 10 Call-Closing Statement Examples

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The Top 25 Positive Words and Phrases for Customer Service

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The Top 50 Words to Describe Yourself on Your CV in 2024

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Contact Centre Dashboard Excel Template – FREE Download

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Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How it Improves Customer Service?

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