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Articles - OpenSpan

Recorded Webinar: Critical Link between Agent Satisfaction and Customer Experience

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Recorded Webinar: How to Make your Agents More Productive (2012)

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The Best Ways to Deal With Last-Minute Time-Off Requests

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What It Takes to Get Training Right in the Contact Centre

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The 5-Star Customer Service Skills Your Team Really Need

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Train New Agents in Just 30 Days

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