Articles - Paul Allen

Paul Allen is currently Head of Customer Support at the Department for Education.

He is an experienced award winning Resource Planning, Operations and Outsource Manager with a demonstrated history of working in the contact centre industry. Skilled in Service Delivery, Coaching, Workforce Management, OSP Relationship Management and Leadership.

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A close up of calendar and alarm clock on the table - last minute time off
The Best Ways to Deal With Last-Minute Time-Off Requests