Articles - Paul Allen

Paul Allen is currently Head of Customer Support at the Department for Education.

He is an experienced award winning Resource Planning, Operations and Outsource Manager with a demonstrated history of working in the contact centre industry. Skilled in Service Delivery, Coaching, Workforce Management, OSP Relationship Management and Leadership.

Connect with Paul on LinkedIn

RECENT
POPULAR
Shift planning and change concept with clock and calendar over sky
How to Change Your Shift Patterns – Without Losing Your Best Agents!
A close up of calendar and alarm clock on the table - last minute time off
The Best Ways to Deal With Last-Minute Time-Off Requests